Domestic orders typically arrive within 3–9 business days. International orders take approximately 10–20 business days, depending on the destination.
COD is available Not available
Yes. Returns or exchanges can be requested within 7 days of delivery, provided the item is unused, in original packaging, and in resellable condition. Certain items (e.g., customized/made-to-order products or personal-use items like undergarments, skincare, jewelry) are non-returnable unless they arrive damaged. A mandatory unboxing video is required for damage-related claims.
An unboxing video is a continuous, unedited recording from the moment you open the sealed package. It must show the shipping label, product being removed, and any defect or issue clearly. This video must be submitted within 24 hours of delivery to process damage or wrong-item claims. Without it, such claims cannot be handled.
Once your order is dispatched, we’ll share tracking details via Email or WhatsApp. Use the provided tracking ID on the respective carrier’s portal to monitor delivery status.
Email us at support@94twins.in with your order number and the unboxing video. Our team will review and respond within 2 business days with next steps.
After we receive and inspect the returned item, refunds are processed to the original payment method within 5–7 business days. Shipping fees are non-refundable unless the item was damaged or incorrect.
Yes. International buyers are responsible for any customs duties, taxes, or import fees levied by their country. These are not covered by 94twins.in.
You can reach us at contact@94twins.in or via WhatsApp/phone at +91 80781 71274. Business hours are Monday to Saturday, 10:00 AM to 6:00 PM IST. We are closed on Sundays and public holidays.
Yes. We store data securely, use SSL for payment transactions, and do not sell personal information to third parties. For full details, refer to our Privacy Policy.
Order modifications or cancellations are subject to order status. Please contact support as soon as possible; if the order hasn't been dispatched, we’ll do our best to accommodate the request.
Yes. We ship worldwide via India Post International Services. Shipping charges vary (starting at ₹500) based on destination and weight. Delivery timelines are generally 10–20 business days.