At 94twins.in, we strive to deliver quality products with care. If you receive a damaged item or are not satisfied with your purchase, we’re here to help.

Return & Exchange Eligibility

• Requests must be raised within 7 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Returns are not accepted for personal-use items (e.g., jewelry, skincare, undergarments) or items marked non-returnable, unless they arrive damaged.
• Customized or made-to-order products are non-returnable.

Mandatory Unboxing Video

To qualify for a return, replacement, or to report a damaged/wrong item, you must provide a clear unboxing video:

• Start recording before opening the sealed package.
• Show the shipping label, product unboxing, and the issue clearly.
• The video must be continuous, unedited, and shared within 24 hours of delivery.

⚠️ Without an unboxing video, damage-related claims cannot be processed.

How to Request a Return

1. WhatsApp us at +91 80781 71274 or Email us at 94twinsproducts@gmail.com .
2. Attach the unboxing video as proof.
3. Our team will review your request and respond within 2 business days with further instructions.

Refunds

• Once the return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.
• Shipping charges are non-refundable, unless the item received was damaged or incorrect.